Customer Service Engineer - Lagos Job at Movirtu Limited

[Jobrib]

Job Title: Customer Service Engineer

Job Location: Lagos, Nigeria

Organisation: Movirtu Limited

Sector: Electronics and Telecommunications

Responsibilities:

•   Under the supervision of the Head of Customer Engineering the On Site Engineer is responsible as part of the support team for installation and Level 1 & Level 2 support for deployed Movirtu solutions.

•   Take charge of installation, debugging and commissioning of Movirtu solutions, either remotely or on customer's site.

•   As part of operations team, and working with R&D team provide software installation services on site.

•   Provide Level 1 and Level 2 technical support to customer. Log trouble tickets, basic debugging, report back to customer. Escalate faults to Level 3 support as required, either internal R&D team, or external partners and hardware vendors. Track faults to ensure deployed solution meet SLA. Technical hands-on mentality to perform Level 1 & Level 2 support without direct supervision.

•   Conduct Acceptance Test with customers and provide quick responses to customer's technical enquiries.

•   Deliver daily, weekly and monthly reports on request.

•   On call, out of hours, as per SLA for technical troubleshooting, performance and stability of the delivered solutions.

•   Any other duties deemed necessary to meet corporate objectives.

Qualifications:

•   Bachelors Degree (Electronic Engineering, Telecom Communications Engineering, Computer Science or related).

•   3-6 years experience in telecom industry working with voice services in GSM mobile telecom networks. Protocols (SS7, ISUP, CAMEL and/or MAP).

•   3 years experience of working with Linux, SQL RDBMS, both at command level, and open source software.

•   1-2 years experience in value added services, number portability, roaming services in GSM mobile networks

•   2 years experience and knowledge of HLR signal flow

Requirements:

•   Strong Work Ethic an core values (honesty and integrity)

•   Detail-oriented

•   Excellent communication and interpersonal skills; ability to develop relationships internal and externally

•   Strong customer facing skills

•   Excellent organization and time management skills

•   Adaptability to work in multi-cultural environment as part of international teams.

•   Analytical minded, good learning ability, initiative and flexibility.

•   Flexible and ability to travel and work on customer site for extended periods of time.

Deadline: 27th April, 2013.

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