Etisalat Nigeria Jobs: Fault Management Analyst (Engineer, NOC Operations)

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Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Etisalat Nigeria is recruiting for the following position(s)

Position: Fault Management Analyst (Engineer, NOC Operations)
Location: Abuja

Reports to: Front Line Monitoring Shift Leader (Senior Engineer, NOC Operations)

JOB ROLES & RESPONSIBILITIES

• Escalation and management of network faults.
• Supporting and following up on the execution of Work Orders and Change Requests.
• Providing technical support to the field teams.
• 24×7 Monitoring, supervision and reporting..
• Liaises with Customer Care Team as regards Network Outages
• Liaises with other service providers regarding outages on leased and interconnect lines.
• Assists in providing reports for service outages and recommended follow up actions.
• Review TT reports against SLA and recommend follow up actions.
• Support in providing Major service outage investigations and follow up
• Assist in the co ordination and control of all the Trouble Tickets raised in the network.
• work in 24X7 Shift Basis

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JOB REQUIREMENTS

•   First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
•   Minimum of 2 years experience in Telecom NOC and NMC operations
•   Post graduate education an advantage.

IN ADDITION, INTERESTED CANDIDATES MUST:

• Have completed NYSC or possess exemption certificate.
• Be highly focused and success driven.
• Exceptional ability to think and plan proactively
• Possess good interpersonal/people skills.

METHOD OF APPLICATION

Qualified and interested candidates should forward updated / detailed resume to  techrecruitment@etisalat.com.ng.

(Subject of mail should be position applying for).

Deadline: Monday, April 4, 2011.

Please don't apply if you are not qualified. Only shortlisted candidates will be contacted.

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