Airtel Nigeria Jobs: Team Lead, Retentions

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Bharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa. Bharti Airtel a parent company to Airtel Nigeria, who acquired Zain Nigeria, is currently recruiting for the following position(s):

Job Title: Team Lead, Retentions
Job Code: 5010

Job Purpose:
To drive, monitor, deliver the prepaid revenue earning customer base targets for the business by maximizing customer retentions  and leveraging all consumer insights for  increasing customer life cycle on network

Key Accountabilities:
1. Deliver prepaid REC base
2. Product Management
3. Analysis and review
4. Build a capable and motivated and high performance team

Financial Dimensions
-   REC base absolute nos.
-   % REC base to total system base
-   REC net ads
-   System Churn %, Value churn %
-   HNI REC loss/ HNI churn
-   REC win back %
-   REC loss %

Educational Qualifications & Functional / Technical Skills:   
•   Bachelors in Computer Science or Engineering or Masters in Computer Applications
•   Masters in Business Administration would be preferred additional qualification MBA in Marketing or Postgraduate degree with specialization in Marketing

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Relevant Experience (Type of experience and minimum number of years):   
•   10 years of work experience work Experience with at least 6 years of relevant experience in Telecom.
•   Of these atleast 4 years should be in telecom prepaid  marketing.
•    A minimum of 3 years in Management role with having direct on co. roll reportees.
•   Sound understanding of prepaid  customer life cycle management/ retention processes
•   Extensive knowledge of prepaid telecom workflows to ensure effective development of financial and product business cases, review and management of customer life cycle and retentions
•   Understanding and experience in Telecom consumer analytics and how to apply the same in product/ process/ program development

Other Requirements (Behavioural etc.):   
•   Strong analytical skills able to draw conclusions from data, management information and trends
•   Ability to respond to unstructured business situations with a clear analysis, strategy and action planning.
•   Assertive and clarity of thought
•   High levels of commitment
•   Entrepreneurial & Business acumen
•   Innovation
•   Strong technical aptitude & IT savvy
•   Strong communication skills: written and oral
•   Good interpersonal skills and ability to work with cross functional teams
•   Teamwork & Collaboration with stakeholder
•   Project Management Skills
•   Inductive Reasoning & Fluency of Ideas
•   Highly Result Oriented believes in teamwork
•   Customer centric approach

Apply here: Work with us.

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