Author Topic: Phone Support Engineer Job at Telnet Nigeria Limited  (Read 252 times)

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Phone Support Engineer Job at Telnet Nigeria Limited
« on: May 01, 2013, 05:30 PM »
Job Title: Phone Support Engineer  

Organisation: Telnet Nigeria Limited

Job Code: 001/2013/ITC

Job Role: Phone Support Engineer

Job Grade Level: Intermediate

Location: Bonny Island

Business Unit: iTECO

Job Objectives: To provide IT Help Desk Support to NLNG Staff via telephone, email and occasionally face to face.

Responsibilities:

•   Receive, manage and record IT help desk requests receiving either by telephone or email.

• Dealing with and resolving helpdesk requests e.g adding users, Active Directory updating, e-mail account creation, general IT trouble shooting

•   Maintain appropriate log of equipment, users and operational activities.

•   Basic installation, configuration and support of IT equipment (PC, laptops, printers etc)

•   Work as a team member, providing support to colleagues as and when required.

Position and Qualification Requirement:

•   1st Line IT Helpdesk experience.

•   Good IT support experience with knowledge of basics of ITIL (incident management)

Skills and Competences:

1.   General technical skills including knowledge of Microsoft Windows, Microsoft Office Suite, and common printer issue.

2.   Planning and organisational skills – ability to use initiative to manage and prioritise demanding workload.

3.   Strong Communication and relationship building skills 4. Strong team player able to work effectively with diverse client groups

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Phone Support Engineer Job at Telnet Nigeria Limited
« on: May 01, 2013, 05:30 PM »