Quality of Service Engineer Job at Etisalat Nigeria

[Jobrib]

Job Title: Engineer, Quality of Service

Job Location: Abuja, NIGERIA

Organisation: Etisalat Nigeria

Job Summary: Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives

Principal Functions:   

•   Maintain systems to establish standards relating to activities and products

•      Maintain systems to measure performance against established standards

•      Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels

•      Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems

•      Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments

•      Assist in reporting as necessary on changes in standards and on performance against standards

•      Follow up with customers? complaints with the relevant departments until issues are resolved and customers satisfied

Educational Requirements:      

•      Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline

•      Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage

Experience, Skills & Competencies:      

•      Between one (1) and two (2) years? directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning

•      Ideal candidate must also be able to demonstrate:

•      Strong technical, analytical and documentation skills

•      Good problem solving skills

•      Strong knowledge of MS Office (Word, Excel, PowerPoint)

•      Good knowledge of 2G and 3G technologies

•      Excellent communication and reporting skills

Apply to this job