Customer Service Manager Job at Merichem Nigeria

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Job Title: Customer Service Manager

Employer: Merichem Plc

Experience Required: 2 years minimum of proven experience in leading successful customer service.

Qualifications Required:

•   4-year business or industry related degree

•   Must have strong leadership, change management and negotiating skills.

•   Good soft skills.

•   Effective communicator and leader of change.

Functional Requirements:

•   Develop an understanding of our supplier's/customer's needs and implement improvements in our supply chain workflows that meets our customer's standards and enhances value for our customers/suppliers

•   Create an environment of trust, responsibility, & accountability.  

•   Resolve conflicts by expanding people's awareness and understanding of the situation and providing insight to resolution.

•   Develop, measure, and communicate customer service performance using key performance indicators.

General Requirements:

•   Exhibit ethical behavior, confidentiality and maintain Merichem core values.

•   Use good judgment, both fair and objective

•   Must be willing to travel as required 10-15%

•   Able to be insurable under our company's liability insurance policy

Deadline: 3rd June, 2013.

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