Author Topic: Revenue Assurance Manager - Circuit and Packet Switched Networks Job at Etisalat Nigeria  (Read 302 times)


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Job Title: Manager, Revenue Assurance (Circuit and Packet Switched Networks)

Location: Lagos, NG

Employer: Etisalat Nigeria

Job Summary: Develop and implement life-cycle approach to minimize revenue leakage across the company through the entire Circuit and Packet Switched networks and Value Added platforms

Principal Functions:

•   Assure the entire Circuit and Packet Switched networks and Value Added platforms to ensure that potential revenue leakages and losses across the platforms are proactively identified and mitigated

•   Provide expert opinion on revenue impact of network processes and activities including new node implementations, integrations, operation change management and downtime

•   Maximize revenue by reducing leakages and identifying revenue opportunities in relevant processes

•   Allocate resources to investigate, analyze, evaluate and correct revenue-impacting issues which arise throughout the organization

•   Take responsibility for continuous improvements and special projects aimed at identifying new revenue opportunities and enhancing revenue assurance practices in competence development, establishment of methodologies and best practices

•   Review and recommend changes on all revenue-related policies, processes, procedures, and business rules to minimize revenue leakage

•   Assess revenue impact of new products, network elements and billing system changes

•   Create revenue assurance KPIs on the revenue assurance/ fraud management tool – CONNECTIVA SYSTEMS

•   Perform root cause analyses of issues on the Circuit and Packet Switched networks and follow through to resolution and communication to appropriate parties

•   Monitor system owners to ensure proper set-up of systems in order to minimize leakages

•   Establish and maintain relationships with key internal and external stakeholders

•   Providing internal cross-functional consultancy aimed at protecting the various revenue streams of the business

•   Promote a revenue assurance culture in order to create a revenue-responsible organization which is alert to revenue leakage and over-billing threats, as well as revenue maximizing opportunities

•   Apply essential automated tools and solutions to test for and monitor leakages and adequacy of business rules

•   Embed technological and organizational change in day-to-day processes to proactively minimize the possibility of revenue leakages

•   Introduce quantifiable monitoring mechanisms around existing revenue assurance strategies to ensure success

•   Represent the status, current action plans and future direction of Revenue Assurance to the Revenue Assurance Steering Committee

•   Improve and streamline current Revenue Assurance tools, processes and procedures

•   Identify new revenue opportunity areas within the revenue lifecycle

•   Enforce the company’s Revenue Assurance Management strategy

•   Approve revenue assurance-focussed criteria as standards prior to implementation of a new product or network element

•   Delegate for the Head of Revenue Assurance and Fraud Management

•   Ensure that revenue assurance-affecting businesses have in-built mechanisms to assure revenue streams via visibility, controls and good process design

•   Establish and maintain reconciliation processes to ensure end-to-end visibility of revenue streams and data accuracy

•   Ensure data integrity of all revenue impacting systems

•   Build controls into revenue impacting projects

•   Ensure ad hoc review of all rate tables within the company’s billing systems

•   Manage, co-ordinate and conduct one-off and recurring analyses to test/ elicit the suitability of business processes

•   Actively seek revenue leakages within the company and work with involved parties to plug leakages and ensure future revenues are assured

Educational Requirements:

•   Bachelor’s degree in a numerate discipline

•   Relevant professional certifications such as ACA, CISA, CRISC, OCA, OCP, OCM, CCNA, etc – will provide an added advantage

Experience, Skills & Competencies: Between six (6) and eight (8) directly relevant post-NYSC work experience

Ideal candidate must be able to demonstrate:

•   Good knowledge of Relational Database Management systems

•   Excellent understanding of GSM network architecture

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