GE Nigeria Job Vacancies: Lead Customer Service Engineers

[naos]

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better.

Job Title: Lead Customer Service Engineer
Job Number: 1309178
Location: Nigeria

Role Summary/Purpose:   
•   The Lead Customer Service Engineer demonstrates leadership in communicating business goals, programs, and processes for an area or business segment.
•   In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:   
•   Provide local business ownership in assigned areas
•   Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
•   Aggressively promote services sales to grow business in the area
•   Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
•   Participate in business planning including budgeting / staffing / forecasting / cost control
•   Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
•   Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure

Qualifications/Requirements:   
•   Bachelors degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering position)
•   At least 3 additional years of experience in a field engineering role
•   At least 1 year of experience in customer support and the development of successful customer relationships

Desired Characteristics:   
•   Bachelor of Science in Mechanical or Electrical Engineering is preferred
•   Strong oral and written communication skills
•   Strong interpersonal and leadership skills
•   PC proficiency
•   Team leader in a dynamic, energetic, and proactive environment

For more information and online application: Nigeria Lead Customer Service Engineer Job.