SMEs Quick Loans Coordinator Job at Stanbic IBTC Bank Nigeria

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Job Title: SMEs Quick Loans (SQL) Coordinator

Job ID: 11473

Location: Lagos, Nigeria

Employer: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Division: Group Risk Management

Position Category: Credit Risk

Employment Type: Full Time – Permanent

PURPOSE OF THE JOB: To protect the Bank's interests by co-ordinating and managing collections of SQL arrears in both the pre-lock up and lock-up portfolios on a daily basis, ensuring that all accounts in terms of the agreed strategy are appropriately identified, distributed and actioned.

KEY ACCOUNTABILITIES:

• Co-ordinate and manage the SME's Quick Loans arrears portfolio on a daily basis in accordance with agreed strategy.  

• Manage the vendors and ensure they abide to the collection strategy and SLA.

• Collate and assign SQL accounts to the appropriate sanction levels where loans are to be restructured, arrears re-spread, or moratoriums placed on instalments

• Segment, rationalise and distribute reports and/or documentation to management on collection outcomes.

• Liaison link between external vendors, relevant stake holders and the Bank.  

• Adhere to Bank policies and procedures.

TASKS AND DUTIES:

• Identify, extract and distribute SQL arrear accounts daily as per strategy guidelines

• Collate business banker feedback reports and ensure relevant actions are performed

• Ensure handovers to internal Field Collectors and Vendors are comprehensive and timely  

• Maintain, control and record the placement and/or withdrawal of accounts to In-House Field Collectors and Vendors

• Manage the outsourcing placement options to vendors

• Collate, produce and monitor the desired collections portfolio metrics and reports timeously, inclusive of accounts written off and subsequent recoveries

• Manage workloads in line with capacity on accounts assigned to Internal Field Collectors.

• Reconcile and settle raised invoices from vendors in terms of the SLA.

• Ensure weekly vendors collections report and consolidated R & R monthly collections report are compiled and saved onto SharePoint

• Ensure that the relevant SQL accounts are placed in Lock up and written off in line with existing policies

• Refer all administrative related collection tasks in a timely manner to the Administration Support Team Leader / Management e.g. technical arrears, queries, statements, customer demographic updates, history notes on Collection systems, etc.

KEY PERFORMANCE MEASURES:

• Diligent adherence to and execution of the SQL arrears processes and strategies

• Quality of outsourced data and record-keeping

• Vendor engagement and performance against SLAs

• Achievement of monthly set deadlines in terms of submission of reports, statistics, etc.  

• Timely submission of accurate reporting / MI requirements

• Comprehensive and accurate completion of all documents relating to tracing, deceased and insolvent estates, requests for renewed payment arrangements.

• Internal and external Customer Service ratings.

IMPORTANT RELATIONSHIPS:

• Maintain a supportive working relationship with all stakeholders internally:- – Portfolio Management / MI – Admin Support – Rehabilitations – Specialised Recoveries – Evaluation – Business Bankers – Business Heads – Head Office Credit Capabilities

• Maintain a supportive working relationship with all Service Providers.

Knowledge and Experience:

•   2 years or more experience in a collections environment.

•   Sound Product knowledge would be an advantage.

•   Sound knowledge and application of Windows – specifically Excel as well as MIS production

•   Good working knowledge of Group and Local Credit Policy and Procedures.

Personal and inter-personal competencies:

•   Focuses on delivering results.

•   Sound communication and negotiation skills

•   Shows energy and drive

•   Demonstrates sound judgement and decision making abilities

•   Continually bears customer-focused solutions in mind

•   Have a supportive, solution-seeking approach

•   Thinks proactively

•   Works as part of a team and builds relationships

•   Provides support to others

•   Demonstrates trustworthiness and integrity

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