Invisible Payments Officer Job at Stanbic IBTC Bank Plc

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Job Title: Officer, Invisible Payments

Employer: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Job ID: 11684  

Location: Lagos, Nigeria

Division: Group Operations

Position Category: Group Operations Control

Employment Type: Full Time – Permanent

Shift: No

Regulatory Approval: Yes

Position Description: To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships.

AUTHORITY LIMITS: No action to be taken outside group standards, procedures, approved objectives and policies without the prior approval of the Head, IBC

REPORTING STRUCTURE: Reports to Team Leader – FX Payments

Required Skills and Qualifications:

•Process all invisible transactions with appropriate documentation.

•Ensure adherence/ compliance to Internal laid down procedures, International standards and Exchange Control Rulings.

•Collation and processing of customer requests for FX purchase for Invisible transactions.

•Ensure that all reconciliation is done daily on Nostro account, position reconciliation and suspense account.

•Scrutinise transfer application forms received from branches against supporting documentation.

•Check and sign all entries that have been passed.

•Proper filing of Invisible transactions and handing all such to the filing officer for safe keeping.

•Check Statements for debits relating to previous day's invisible payment transfers

•Ensure invisible telegraphic Transfers are accurately debited within 24-hours of receipt of customers' instructions.

•Ensure repatriation of cancelled CCIs within 5 working days of repatriation

•Recover charges on statements received from foreign banks.

•Send follow-up queries on outstanding items and escalate reminders to Team leaders.

•Ensure that charges are taken with respect to services provided and remittances are made as at when due.

•Ensure compliance to recommendations made in Audit / Routine Control Officers' reports.

•Highlight irregular practices and take corrective action whenever possible.

•Monthly collation of the units volume statistics (Due date: 1st working day of succeeding month)

•Ensure the correct and timely handling of assigned responsibilities.

CUSTOMER SERVICE:

•Enhance the bank's image through effective customer service.

•Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers.

•Maintain a good service relationship with TPS, CIB, PBB, GM, GMO, Reconciliation department and other business units.

•Reduction in customer complaints.

FILING: Ensure that all processed and paid invisible  transactions are filed accordingly.

Required Competencies:

•Intellect.

•Has a sound recall of processes and can apply previous experience to facilitate the resolution of problems identified.

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