Regional Service Engineer Job at PZ Cussons Nigeria

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Job Title: Regional Service Engineer

Location: Kano, Nigeria

Unit: HPZ

Employer: PZ Cussons

The Role:

The successful candidate will be required to:

•   Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.

•   Provision of world class customer service to customers and delivery of the region's KPIs.

•   Effective management of Authorized Service Providers in assigned region.

•   Service Cost management for the region.

•   Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.

•   Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly.

•   Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.

•   Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.

•   Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise.  

•   Monthly disposal of Obsolete / Scrap spare parts after revalidation.

•   Responsible for team's development in the region.

The Person:

The Right candidate must:

•   Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.

•   Membership of related professional bodies would be an added advantage.

•   Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.

•   People management & Leadership skills.

•   Excellent Planning & Organizing skills with good time management orientation.

•   Sound communication skills with strong report writing back ground.

•   Excellent customer service skills with ability to manage difficult customers.

•   Must enjoy traveling and possess good driving skills.

Closing date: 18 Jul 2013

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