Author Topic: Configuration, Release and Deployment Analyst Job at Stanbic IBTC Bank Plc  (Read 321 times)

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Job Title: Analyst, Configuration, Release and Deployment

Employer: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Job ID: 11759

Location: Lagos, Nigeria

Division: Group IT

Position Category: Group IT  Architecture

Employment Type: Full Time – Permanent

Shift: No

Regulatory Approval: Yes

Position Description:

•   Working under the supervision of the team lead, implements new configuration changes to Finacle 10.2 product utilizing the Program Configuration Management Plan and Procedures.

•   Develops and implements configuration changes to improve the overall efficiency of system processing.

•   Follows standard methodology using department tools, documentation and knowledge to maintain configuration control of the documentation, work products, software and firmware.

•   Responds to requests and direction with appropriate sense of urgency.

•   Keeps accurate reporting records.

•   Provides quality and timely support and assistance to customers to resolve problems and issues in area of expertise.

•    Answers questions and addresses issues in a clear, concise and timely manner

•   Is fully able to understand design configuration and how it relates to system configuration.

•   Analyzes product correction of deficiency, changes and new system enhancements as approved by Change Control Board to ensure they meet program and business best practice standards.

KEY RESONSIBILITIES:

•   Performs software and data configuration management in accordance with industry standards

•   Follows as well as enforces program CM/DM Plan(s) and associated processes and procedure

•   Develops, monitors, and manages the program’s SCM process and associated processes and procedures

•   Receives software (including associated documents, drivers, and licenses) and performs associated tracking and management activities such as virus scans, copying, etc

•    Controls access/custody of software via check-in/check-out procedures

•    Performs periodic software library audits to assure adherence to SCM processes

•    Member of the Change Control Board

•   Gathers, analyzes, and reports SCM metrics software configuration items

•   Interface directly with Production and Program management, and Program Team and Administrative Leads to assure SCM processes consistency and quality.

•   Advocates and implements continuous improvement opportunities for SCM and CM/DM across the program, to increase the efficiency of program performance and resolve problems

•   Provides support in implementing a Quality Management System that supports establishment, measurement, monitoring, control and enforcement of the customer.

•   Provides support in planning, directing, and ensuring Quality Management System (QMS) functions on a multi-site, cross disciplinary Department of Defense (DOD) engineering, software development, test, and integration, and fielding team environment across multiple geographic locations.

•    Collects, stores, and maintains configuration records.

•   Maintains open, honest, and direct communication of program information through an independent reporting chain to the Program CM and MA Leads.

KEY PERFORMANCE MEASURE:

•   Successful quality assurance as it relates to configurations, release and deployments with minimal or no service impact.

•   Meet deadlines for assigned tasks/projects.

•   Adherence to IT Configuration, Release & Testing, Development & Programming best practice

•   Timely/Successful testing of delivered core banking patches (customization and product)

•   Development of Quality test cases for all solution

•   Zero/Minimal rollback of Tested solutions.

•   Effective management of defect picked during testing.

•   Ensures SDLC framework is robust and successful implementation is achieved

EXPERIENCE:

•   Minimum 2– 4 years’ experience, Bachelor’s degree in computer science or related discipline.

•    Knowledge of establishing and tracking software/hardware configuration items and baselines.

•   Ability to provide database design, analysis, reporting, queries, and administration as needed

•   Ability to capture, track and report metrics on configuration items, author requirements and configuration plans, and define and implement processes and procedures

•   Experience maintaining status records of baselines, changes, deviations, and waivers

•   Adept PC skills (MS office – Access, Word, Excel & PowerPoint)

•   Strong analytical and problem solving skills

•   Strong customer focus and ability to manage client expectations

•   Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously

•   Self-motivated and able to work under little supervision.

•   Good communication skills and Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels

•   Must be service orientated

KNOWLEDGE:

•   Strong analytical and problem solving skills

•   Excellent customer relationship and ability to manage client expectations

•   Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously

•   Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels

•   Self-motivated and able to work under little supervision.

•   Logic and problem solving skills.

•   Good communication skills.

•   Ability to interact with users at all levels.

•   Service orientated

•   Ability to manage time and people

•   Good project management skill

•   Program development skill

•   Strong customer focus and ability to manage user expectations

•   IT Security Awareness

•   Programming skills using standard technology

•   Good understanding of relational database and SQL script development for data analysis and report purposes.

Key Applications to Support and knowledge required:

1.Finacle Core Banking e.g. CRM-CIF, Asset, Liability and Payment

2.Peripheral systems

3.Integration layer ESB/MAX

4.SLDC

5.Project Management Framework

Important Relationships:

End users;

•   Enhancing of user processes via application of software technology.

•   Management of user work related incidences to ensure minimal operational impact.

•   Provide support for software systems at enterprise level.

IT Team;

•   Exercising Management and Leadership skills in meeting project and business objectives

•   Relationship management/Team cohesion ensuring dependencies are catered for.

Software Vendors;

•   Management of vendors to deliver and effectively support standard software solutions to drive business.

Personal Competencies:

•   Team player

•   Good communication skills

•   Pay attention to details

•   Result oriented

•   People management skills

Problem Solving, Planning and Decision Making:

Problem Solving;

•   Managing, resolving and delegating effectively to ensure that issues are resolved in a timely manner with minimal impact to the business

•   Set and ensure adherence to procedures with regards to application configuration and deployment

•   Resolve problems related to system and application availability.

•   Resolve user issues related to software application usage.

•   Review system parameters and advice business

•   Resolve business issues by pro-actively proffering solutions

•   Ensures the teams have an understanding of issues and monitors progress as it relates to desired outcomes

Planning;

•   Ensure processes are in place for minimizing system/application downtime

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