Systems Engineering Director - Africa Job at Cisco Systems Inc

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Job Title: Systems Engineering Director, Africa

Employer: Cisco Systems Inc.

Requisition #: R935440

Region: EMEA

Area of Interest: Systems Engineering

Level of Experience: Experienced – Manager

Flexible Work Option: Yes   

Job Description:

Cisco seeks a Systems Engineering Director to provide leadership of the Systems engineering team, guidance and support to the business leaders and sales organization.

In this role, you will be planning the technical direction for the team, identifying expertise to grow the team as needed, and facilitating key partnerships between internal, partner, and client organizations. This is an position for someone who has proven leadership skills within the networking industry business environment (infrastructure and channels) and related industry and technical expertise to advance their career in management or sales. The individual should have strong capabilities in leading technical organizations, ability to establish executive customer relationships, and skills in organizational planning against sales and business objectives. This role is for highly polished, well presented, skilled and experienced individuals in both leadership and outbound representation of the company with customers, industry forums, press and media.

Key areas of focus:

• To develop high quality, innovative services that compliment Cisco strategy

• Responsible for the implementation of programs within the theatre.

• Continually strives to develop the Systems Engineering organization.

• To ensure customer satisfaction by reviewing the level of service provided and providing effective leadership to drive through improvements to ensure all customers receive the highest level of customer service.

• Coach and develop staff; provide performance management, development planning, salary planning and technical training.

• Develop relationships with customers, vendors, partners and corporate service organizations to manage successful network implementations that allow customers to gain competitive advantage through use of our technology.

• Plan, organize and direct the activities of a variety of Corporate and non-sales support groups to ensure the finalization of customer system needs.

• Continuous self-development with regard to fast-paced and changing technology to ensure state-of-the-art readiness to apply diverse solutions to customer's networking requirements.

• Requires ability to be self-perpetuating in knowledge of advancing technologies.

• Recruit, hire and retain the right people for permanent and temporary assignments.

• Develop an SE infrastructure that creates an environment for Partner development and builds a closer SE/Partner relationship at all account levels. Focus on customer needs. Driven to grow Customer Satisfaction.

• Fosters teamwork across the Area and/or Operations.

• Manage and lead resolution of highly critical situations (internal and external)

• To provide input and support to ensure delivery of the business plan and contribute as a key member of the leadership team.

Experience Required:

• Related experience in the internetworking technology industry across SP, Enterprise, Public sectors and commercial segments.

• Cisco experience highly desired Pre-Sales experience required (+10 years as a manager). Typically requires Master/Bachelor or equivalent.

• Strong knowledge in the relevant areas of solution sets: Networking infrastructure (routing and switching), SP technologies (transport/optical, core/edge/aggregation and access), Datacenter, Voice and video communications, Security, and wireless.

• Strong understanding of next generation architectures within SP market (wireline and mobile environment)

• Proven knowledge of established partnering models to scale organization and to work effectively with SPs as strategic channel partners

• Thorough competitive knowledge including solutions, technology and product offerings.

• Understand and be conversant about the company, its solutions, and product strengths, weaknesses, opportunities and threats.

• Solid knowledge and experience of customer management practices.

• In-depth understanding and experience in management of all aspects of sales support processes.

• Thorough understanding of organizational structures, management practices, staff development and retention.

• Excellent communication skills to communicate with upper/executive management level.

• Must have excellent written, oral communication, listening, negotiation and presentation skills. Excellent leadership, coaching and mentoring skills.

• Excellent conflict resolution and team building skills. Ability to communicate and align people within the organization, gaining the cooperation of those who may be needed to influence the creation of teams and coalitions that understand the corporate vision and strategies, and accept their validity.

• Proven Consultancy and customer-facing Experience

• Proven Project Management experience (incl. engaging of 3rd parties)

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