Shop Manager, Experience Centre - Yenagoa Job at Etisalat Nigeria

[Jobrib]

Job Title: Shop Manager, Experience Centre

Locations: Yenagoa, Nigeria

Employer: Etisalat Nigeria

Job Summary: Ensure the effective and efficient operations of assigned Experience Centre

Principal Functions:

•   Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction

•   Initiate and manage relationships with internal and external customers

•   Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction

•   Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre

•   Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary

•   Facilitate the provision of after-sales support to customers

•   Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses

•   Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre

•   Ensure compliance with all health, safety, security and emergency policies and procedures

•   Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required

•   Attend team/ divisional/ departmental meetings as required

•   Provide guidance and manage the performance of subordinates

•   Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales

•   Perform any other duties as assigned by the Manager-Regional Retail Sales

Educational Requirements: First degree or equivalent in any discipline

Experience,Skills & Competencies: Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

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