Author Topic: Jobs at IBM Nigeria: Maintenance and Technical Support Manager  (Read 2166 times)

MyInfoStride

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IBM, a multinational company, currently has the following job opportunity in Nigeria:

Job Title: Maintenance and Technical Support (MTS)
Job ID: GTS-0410588      
Location: Lagos, Nigeria
Job area: IT & Telecommunications (non consulting)
Travel: 25% travel annually      
Job category: Sales
Business unit: MTS      
Job role: Solution Sales Manager
Job role skillset: Brand Sales Execution

Job Descriptions:
•   Maintenance and Technical Support (MTS) is a function of Global Technology Services (GTS), offering various services to customers to optimise the efficiency of their IT installations.
•   The Maintenance & Technical Support field maintenance organization support the IT installations by field service personnel in the delivery of hardware maintenance, managed support services, for complex IT environments, and defect oriented software support services.
•   The offered services are packed as modules and can be combined into complete solutions, fit for client's needs.
•   The MTS Manager has overall responsibility of the business unit ensuring that the business management targets are achieved.
•   You will be accountable for the overall MTS business in Tanzania and have end to end responsible for the P&L of your business line.

The main responsibilities are:
- deliver and exceed MTS budgets for revenue, signings, PTI, NCE, DSO, and client satisfaction
- demonstrate business leadership in managing MTS businesses in line with the following key imperatives:
- service excellence delivered externally supported by high quality services culture nurtured internally
- Profitable growth by growing the base and pursuing MTS trusted support partner strategy

Required                                 
•   High School Diploma/GED
•   English: Fluent
•   Portuguese: Fluent                              
 
Preferred                                 
•   Associate's Degree/College Diploma      
                           
For more information and online application: Jobs and Careers at IBM Nigeria.

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