Author Topic: Regional IT Support Officer Job at a foremost Bank in Nigeria  (Read 296 times)


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Job Title: Regional IT Support Officer

Location: Nigeria

Recruiter: Phillips Consulting Limited

Our client is one of the first banks to have been established in Nigeria and has a wide network of branches

An exciting opportunity exists for three (3) Regional IT Support Officers to support the Head, IT Service Desk.


•   Co-ordinates and Manages IT activities in the region.

•   Responsible for the Management of Network and the Installation, Configuration, Repair, Distribution and Maintenance of the systems in the region.

•   Trains the users in the region on the use of application software and Information Technology devices.

•   Liaises with branches in the region to prioritize issues and their resolutions.

•   Ensures efficient allocation and distribution of IT resources in the region.

•   Ensures the proactive management of IT related incidents and problems within the region.

•   Coordinate the activities and deliverables of IT contract staff in the region

•   Ensures efficient/ controlled management of third party solutions deployment in the region.

•   Prepares and submit required functional reports to Head, IT Service Desk and administrative reports to Head, Regional Operations, including system performance reports, events log etc, as and when needed.

•   Oversees objectives, goals and plans for the region as derived from the strategic objectives set by IT Department

•   Controls and signs off all IT related reports being submitted by branches to other departments in the bank

•   Ensures the correct service availability is submitted to the department for vendor payments (Remember regional reports should reach Network Team for collation by end of month)

•   Attends weekly Operational Review (WOR) Meetings every Friday by Audio/ Video

•   Carries out other assignments as directed by the Head, IT Service Desk or Head, IT.


•   Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;

•   Minimum of 5 years cognate IT and Network/ Hardware Support Duties in a large to medium size bank/ financial institution.

Required Knowledge, Skills and Abilities:

•   Good knowledge of WAN architecture

•   Good knowledge of LAN architecture

•   Adequate Knowledge of Windows Environment

•   Adequate knowledge of Hardware

•   Adequate Knowledge of Flexcube and other Axillary Applications

•   Working knowledge of client server architecture environment

•   Ability to coordinate support successfully

•   Organization and coordination skills

Generic Skills:

•   Pro-activeness and promptness in response

•   Customer Service Consciousness

•   Adequate knowledge of Customer IT Support and IT Security

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