Author Topic: Applications Support Officer Job at a foremost Bank in Nigeria  (Read 284 times)


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Job Title: Applications Support Officer

Location: Nigeria

Recruiter: Phillips Consulting Limited

Our client is one of the first banks to have been established in Nigeria and has a wide network of branches

An exciting opportunity exists for an Applications Support Officer to support the Head, Ancillary Applications Support in meeting the team’s strategic goals and objectives.


•   Ensure documentation of processes and procedures within the unit.

•   Proactively Ensure 0% downtime on all Ancillary applications within my purview in the Bank.

•   Review of Ancillary Applications for optimal performance.

•   Effective Training & Skill Transfer to all team members (Ancillary Application Support)

•   Ensures prompt resolution of issues.

•   Provide jobs status report on a weekly basis to the Head, Ancillary Applications.

•   Ensure prompt escalation of issues to the vendor(s).

•   Liaise with the responsible unit to ensure that the appropriate hardware resources are allocated to the application databases.

•   Ensure availability and optimal running of the databases by the unit responsible.

•   Ensure optimal security and performance of all databases by the unit responsible.

•   Ensure that all databases /Applications are backed up by the unit responsible.

•   Analyze the processes/applications in use and initiate enhancement as the case may be.

•   Take custody of all application related document within my purview such as technical manual, functional/operational manual.

•   Ensure that all the operational procedures and documents for all applications are up-to-date.

•   Implement/ upgrade/ release/patches of existing applications.

•   Ensure that the hardware components of the application systems are up-to-date.

•   Proactively monitor and Ensure high/optimal performance of the hardware(s).

•   Ensure regular maintenance of the hardware(s).


•   Minimum of 3 years cognate IT and Software/Database Support experience in a large to medium size Bank/ financial institution.

•   Good technology related university degree preferably in Computer Science.

Required Knowledge, Skills and Abilities:

•   Adequate knowledge of Oracle And SQL Server Databases

•   Adequate Knowledge of Data warehouse and Data Modeling

•   Adequate knowledge of Large Data Extraction and Transformation

Generic Skills:

•   Leadership

•   Possess analytical and problem solving skills

•   Adequate knowledge of SQL scripting.

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