Assistant Systems Manager Job at Le Meridien Ogeyi Place

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Job Title: Assistant Systems Manager

Reference Code: 20127270  

Location: Port Harcourt, Nigeria

Department: Information Technology

Employer: Le Meridien Ogeyi Place

Company Description:  – Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is  a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien,  Aloft and Element.  – Le Meridien Ogeyi Place is ideally located in the heart of the Nigerian oil and gas city of Port Harcourt. It is situate beside the Port Harcourt Polo Club and the busy Aba Road that connects to South East Nigeria.

Job Description:

ESSENTIAL FUNCTIONS

•   Assist the manager to co-ordinate all activities, operations and running of Information Technology – whilst actively displaying a proactive and communicative leadership style.

•   Together with the manager, take a leading role in positively supporting the operation of the hotel, reinforcing a customer focused approach to hotel operations at all times while supporting all corporate technology requirements and initiatives as appropriate.

•   Maintain clear communication and information exchange between hotel and area/regional staff to ensure optimum sharing of technology issues and solutions.

•   Provide clear leadership for high quality of technology service to all departments in the hotel operation while actively managing service level agreements with external technology suppliers.

•   Support Corporate, Divisional and Regional technology projects and requirements.

•   Maintain, implement and adhere to all Starwood standard policies, systems and procedures relating to technology operations, including active capital and expense budget planning and systems contingency planning.

•   Provide clear project and change management programs, schedules and communications as required for all system changes.

•   Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as standards require.

•   Ensure all security, data-protection and data-privacy requirements are met to the best level possible.

•   Ensure smooth technology operations for all associates and assist in ensuring all guest-facing technologies meet service level agreements with external suppliers.

•   Ensure effective channels of data and voice telecommunications are in place maximizing the opportunities of distributing information available – and encouraging ideas and participation from all team members, through participation in team briefings, daily morning meetings and daily operations meetings.

•   Resource and co-ordinate effective training to enable all staff to carry out their use of technology systems to a high degree of effectiveness.  

•   Provide 24×7 on-call duties as required.

Requirements:

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES – The individual must possess the following knowledge, skills and abilities: Fluent English Required, Internet technologies, MS Office applications, highly motivated, naturally curious, excellent verbal and written communications skills, effective planner, organization and team skills.  – Preferred skills: general project and vendor management skills, knowledge of voice and data network technologies, general hotel operations, Fidelio/Opera Property Management System and related IT.

QUALIFICATION STANDARDS – Education: Industry or discipline specific qualifications, Bachelor-degree or equivalent preferred. – Experience: Hotel Systems Support and Operating Department preferred

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

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