Specialist, Training Customer Care Job at Etisalat Nigeria

[Jobrib]

Job Title: Specialist, Training Customer Care  

Location: Lagos, Nigeria

Employer: Etisalat Nigeria

Job Summary: Assist in developing training plans and ensuring timely delivery of all relevant trainings

Principal Functions:

•   Liaise with the HR Department to develop and administer customer service related trainings

•   Assist in identifying relevant trainings for all Customer Care staff and prepare training schedules

•   Assist in ensuring that all training interventions are tailored to meet identified skills gaps and delivered within agreed timelines

•   Ensure that feedback from all quality assurance evaluations are incorporated in subsequent customer service training interventions

•   Liaise with Finance to facilitate payment of external trainers (where applicable)

•   Provide logistics support in the execution of all training programmes

•   Attend team/ divisional/ departmental meetings as required

•   Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Training (Frontline Sales & Customer Care)

•   Perform any other duties as assigned by the Manager-Training (Frontline Sales & Customer Care)

Educational Requirements: First degree or equivalent in relevant disciplines

Experience,Skills & Competencies: Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment

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