Manager, Mobile Packet Backbone Network Operations Job at Airtel Nigeria

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Job Title: Manager, Mobile Packet Backbone Network Operations

Employer: Airtel Nigeria (Airtel Networks Limited)  

Job Description:

•   Drive MPBN/MPLS Network operational activities in Airtel Nigeria Network and ensure all related faults are resolved within defined time frame. Provide input for design and dimensioning of MPBN networks and ensure adequate traffic payload optimization.

•   Perform regular data configuration Audit, performance monitoring and adherence to operational processes and guidelines.

•   Identify grey areas and provide necessary initiative that will restore quality and availability. Ensure all related traffic KPIs are within threshold.

Key Responsibilities:  

Operations;

•   To ensure network availability KPIs for Mobile Packet BACKBONE NETWORK (MPBN) GPRS domains as per agreed SLAs. Vigilance on all network outages, their timely closure through follow-up with all stake holders and management escalations.

•   Follow up with MS and other depts. IT, RA, CS & PS Engineering for all ongoing and pending operational issues.

•   Review different proposals from design/support channels related to MPBN/GPRS domains.

•   Proactive and Reactive Monitoring of the MPBN network and provide support to transported services

•   Vendor partner management and verify all RCA provided by MS partner

•   Set the daily monitoring and activity processes for dedicated MS teams (supervision and Operation team).

•   Based on this monitoring, coordinate faults on MPBN Network failures, assist and advice Partner MPBN/IP Engineers and Technicians in fault handling.

•   Network node and connectivity Documentation to be kept up to date

•   Reviews MPBN performance and related Network Alteration Requests with performance Analyst.

•   Define and set in place with the performance team the main KPI to follow the daily MPBN performances.

•   Provide Key inputs as feedback into Planning

•   Prepare and define the acceptance routines to be done during vendor

•   Overall coordination of approved field Activities

•   Carries out trouble shooting activities to solve timely encountered MPBN and pocket core node problems

•   Monitoring and Optimization of all interface links to packet core, CS network and other network elements and ensure all related KPIs are within threshold.

•   Ensure GRPS and data roaming availability and support in resolving data roaming issue within the agreed SLA time.

•   Ensure comprehensive investigation and in-dept analysis on all repetitive faults in order to proffer appropriate solution.

•   Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all packet core quality related faults are cleared in the predefined times.

•   Ensure regular network audit is performed and no inconsistency in data configuration across all network elements.

•   Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.

•   Identify root cause of faults and offer effective long term solutions within critical time frames

Reporting;

•     Obtain and review Emergency/Monthly/weekly reports

•     Collate weekly outages and service report.

•     Measure KPIs of packet core networks and report variance.

Supervision;

•     Monitor SLAs with packet core solution providers

•     Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times

Desired Skills & Experience:

Educational Qualifications  & Functional / Technical Skills:

•     Bachelor's degree or HND in Engineering or any related applied science field.

•     IP routing and switching knowledge is an asset.

•     Core Knowledge

•     MSS knowledge, including MGW, MSC, TSS and their related interfaces.

•     BSS knowledge, including BSC, RNC, Node B,BTS and their related interfaces.

•     PCN knowledge , including SGSN, GGSN

•     Have in depth experience with Ericsson MPBN solution Juniper routers, Extreme switches, CISCO routers.

•     Knowledge in Smart Edge routers including hands-on experience.  

•     Juniper certification and added advantage

Relevant Experience:

•     Minimum of 7 years in IP Domain, Networks Operation and project management.

•     Strong troubleshooting skills.

•     Knowledge of  future generation technologies.

Other requirements (Behavioral etc.):

•   Good Team spirit, Action oriented, Attention to details, Accuracy, Personally motivated, Proactive spirit, Getting it right the first time.

Type: Full-time

Experience: Mid-Senior level

Functions: Engineering

Industries: Telecommunications

Job ID: 6724597

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