Author Topic: User Support Officer Job at a Conglomerate in Nigeria  (Read 189 times)

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Job Title: User Support Officer

Reference: 191

Recruiter: Global Profilers

Category: Telecom, IT & services (Lagos)

Sector: Oil and gas / Power / Energy

OUR COMPANY:

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a User Support Officer for our client which is a Conglomerate.

RESPONSIBILITIES:

•   Support domain and non-domain users

•   Manage enterprise network printers

•   Administration of ftp with NTFS and share permissions

•   Administer and support DHCP, LAN, vLAN, WAN and VPN

•   Access control management from Cyberoam and active directory

•   Vast knowledge on Microsoft Exchange, POP3, IMAP, Outlook and ActiveSync administration and support

•   Be able to support standalone and network applications like AutoCAD, Oracle based ERP (Orion)

•   Monitor internet usage and control bandwidth utilization

•   Support windows XP, 7, 8 and windows servers 2008R2

•   Daily server backup along with Symantec backup solution

•   Manage enterprise antivirus server (Kaspersky)

•   Sound knowledge of Cisco devices and Avaya IP phones

•   Daily report on firewall, access control and network resource utilization

•   Support Polycom multimedia system

•   Creation of users account and password reset on Microsoft exchange and active directory

QUALIFICATION AND EXPERIENCE:

•   Be willing to work long hours and weekends

•   Minimum of 5-10 years experience

•   Must have full knowledge about: Exchange, Firewall, Switches and writing commands

•   Be smart, have good customer support background

•   ITIL v3 training will be an added advantage

•   Ability to work under pressure

•   Be able to relate in a multi-cultural environment

•   Be able to relate with top executive management

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