Customer Relations Officer Job at CardinalStone Partners Limited

[Jobrib]

Job Title: Customer Relations Officer (contract)  

Location: Lagos, Nigeria

Recruiter: CardinalStone Partners Limited  

Job Specification:

•   Processes account opening forms for clients and initiates clients' web access for online brokerage

•   Prepares new CSCS customer accounts for the stockbrokers to process

•   Handles customer enquiries using standard procedures and refers calls/clients to the relevant asset management unit when required

•   Conducts daily upload of trades, settlement of trades and reconciliation of failed/cancelled trades

•   Generates contract notesand sends monthly cash account and CSCS statement of account to Clients

•   Interfaces with Stockbroking unit on new accounts opened for certificates lodgment and/or trading

•   Sends certificates for verification and certificate dematerialization

Qualifications:

•   Minimum Second Class Upper or HND Upper Credit

•   Must have been posted to Lagos State for NYSC (Batch B)

•   Prior customer service or banking operations experience is a plus

General Competencies:

The candidate must demonstrate the following skills:

•   Excellent command of the English language

•   Effective and efficient at problem solving

•   Attentive to detail and highly organized

•   Great communication skills (oral and listening)

•   Working knowledge of Microsoft Outlook, Word, and Excel

Please note: You are required to include a cover letter as the first page of your CV

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