Author Topic: Technical Support Representative I at Smart Web Nig Limited  (Read 240 times)

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Job Title: Technical Support Representative I

Location: Jos, Nigeria  

Employer: Smart Web Nig Limited  

Job Description:

•   Front line support via live chat and telephones.

•   Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.

•   Provide technical support for level one escalation issues via helpdesk.

•   Performs miscellaneous job-related duties as assigned.

Required Skills:

•    Excellent written and verbal communication skills in the English language.

•    Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.

•    Outstanding customer service skills and a dedication to the customer service experience.

•    Dependable to be at work during working hours and to complete work as expected.

•    Knowledge of FTP, DNS, cPanel and WHM preferred.

•    Ability to multitask and meet specific goals set by supervisors and management.

•    Experience with documenting procedures.

•    Ability to troubleshoot basic web hosting and technical procedures as needed.

How to Apply:

Interested and qualified candidates should visit or send their applications and CV to the following address:

10 Bauchi Road,

Datti Plaza,

P.O.Box 2823,

Jos North,

Plateau State,

Nigeria.

Office Time: Monday – Friday (9:00am – 5:00pm)

Relocation assistance will be happily provided to candidates who meet the requirements and are willing and able to perform the job description.

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