Customer Relationship Officer - Ikota Job at Standard Chartered Bank Plc

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Job Title: Customer Relationship Officer – Ikota

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 396203

Job Function: Wholesale Banking

Location: Nigeria – SCB

City: Lagos

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description: Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it's service targets and bottom line projections.

Key Roles & Responsibilities:

• To acquire,grow and deepen customer relationship in wealth segment and SME segment through excellent service delivery,with specail focus on the analysis of their personal,financial as well as investment needs and objectives.

• Managing the customer service function toensure the delivery of quality servic to customers,the projection of a professional and warm image,maintainance of operationalcontrols and improvement in operation effieciency.

• Attend to customer sales/enquiries

• Evaluate customersneeds and provide advice as to product required

• Cross sell bank's products to current/potential customers

• Grow and manage customer base in personal and SME portifolio segment

Qualifications & Skills:

• B.Sc from any recognised University

• A good knowledge of the bank's products, services and policies.

• Good service skills/etiquette/personal presentation

• Good knowledge of bank cash related policies.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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