Operational Risk Officer Job at ACCION Microfinance Bank Limited

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Job Title: Operational Risk Officer

Location: Lagos, Nigeria

Organisation: ACCION Microfinance Bank Limited

Sector: Microfinance / Banking

Key Responsibilities:

•   Liaise with Marketing Unit to generate demand by proactively reaching potential customers to make them aware of the company's products and services, in the bid to utilize E-banking services.

•   Ensuring pro-active service to customers by branch front office staff.

•   Realising and Managing Customer Inquiry location in branch where customers will be serviced through issuing of ATM cards and PIN mailers.

•   Managing Call Centre and Maximising Customer Satisfaction by ensuring quick and professional service and complaint management.

•   Understand fully all of AMfB products and services and procedures.

•   Coaching CMU staff in interviewing customers and cross selling.

•   Handling customer complaints and servicing customers inquiries.

•   Realising AMfB E-banking targets.

Qualifications and Requirements:

•   Candidates for this position must possess minimum of HND/ BSc in any discipline.

•   MBA will be an added advantage.

•   Minimum of 5 years customer service experience in Financial Institution.

•   Impeccable Communication and Interpersonal skills.

•   Strong leadership skills; able to coach and motivate.

•   Strong analytical skills, comfortable with numbers and great at calculations.

•   Good interpersonal and organizational skills.

Method of Application:

Interested candidates should send personal details in an EXCEL SHEET following the format below.

Full Names

Position Applied

Qualification

Telephone Number

Email

Yrs of Exp.

Yr of Graduation

NYSC

MBA

Prof. Qualification

Date of Birth

Address

City

State

CV should also be attached along and sent to jobs@accionmfb.com.

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