Account Services Officer Job at Standard Chartered Bank Plc

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Job Title: Account Services Officer

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 397137

Job Function: Technology & Operations

Location: Lagos, Nigeria  

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:

•   Obtain mandates for all  accounts opened at the branches weekly and from account services daily in line with SLA

•   Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system

•   Compare receipt from branches to system reports and generate an exception report which must be circulated periodically

•   Liaise with branches to ensure mandates are forwarded weekly

•   Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received

•   To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily

•   Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records

Key Roles & Responsibilities:

•   To ensure customer mandates are kept in a secure, clean and organized  environment

•   Manage document retrieval process efficiently in line with established standards.

•   Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.

•   Ensure the branch/Accts Services process is smooth and efficient

•   Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements

•   To ensure workflow is reviewed periodically to improve efficiency and control.

•   To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills:

•   University Degree and 2 years experience in relevant field.

•   A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit

•   A good working knowledge of risk management.

•   Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.

•   Good interpersonal and management skills.

•   Microsoft skills – Spreadsheets and word processing.

•   Good organization skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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Source: Account Services Officer Job at Standard Chartered Bank Plc