Author Topic: Manager - Member Services Job at Arik Air Limited  (Read 173 times)

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Manager - Member Services Job at Arik Air Limited
« on: Oct 26, 2013, 01:31 PM »
Job Title: Manager, Member Services

Location: Lagos, Nigeria

Employer: Arik Air Limited

Job specifications:

•   Oversee direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.

•   Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.

•   Manage the member services operation which includes membership, registration, and information dissemination.

•   Ensure that all membership records, communication and product orders processed by member Service staff within required times.

•   Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.

Requirements:

•   3 to 5 years experience in similar job role while a University Degree would be of advantage.

•   Knowledge of principles, practices and techniques of operations.

•   Be creative, detail orientated and self-motivated.

•   Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.

•   Knowledge of systems used in the Reservation

•   Department would be an advantage.

•   Good project management skills.

How to Apply:

Interested and qualified applicants should apply online or forward their applications and detailed CV to aviationcommercial@arikair.com.

Deadline: 10.11.2013

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Manager - Member Services Job at Arik Air Limited
« on: Oct 26, 2013, 01:31 PM »