Author Topic: Information Technology Officer Job at Philly and Mools Group  (Read 288 times)

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Job Title: Information Technology Officer

Location: Lagos, Nigeria

Employer: Philly and Mools Group

Principal Duties and Responsibilities:

•   Ensure compliance with the organization’s operating policies, controls and procedures

•   Provide first-level support to resolve IT related issues and technical problems  such as: – Hardware operational issues e.g. network connectivity, printing errors, drive failure, etc. – LAN/ WAN/ Server downtimes – Application use and operation, particularly Microsoft office suites – Software installation and configuration e.g. client applications, anti-virus utilities, printer drivers, etc

•   Regularly monitor and reconcile the performance of the IT systems and infrastructure to pre-defined performance thresholds and take appropriate actions, where required to ensure optimal performance.

•   Maintain data security and data integrity through the use of access codes and efficient password system

•   Ensure regular data backup, and validate integrity of data backup

•   Investigate and resolve incidents/ requests, and escalate irresolvable faults/ issues to relevant vendors/ suppliers (with the approval of the Head, IT) where appropriate.

•   Maintain the issues/ request log – record all request/ issues unto the service central database

•   Communicate resolution of faults to end-user or request initiator

•   Assist in developing programmes for training endusers at the area office on self-help tips and user applications

•   Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands

•   Ensure security of all workstations through proper installation and regular updates of an effective anti-virus program on every workstation

•   Assist in administering internal customer satisfaction surveys

•   Provide input on possible enhancements to existing systems/ products, based on user queries/ feedback

•   Liaise with user departments/ business owners to gather user requirement specifications for new technical solutions; including information on the scope, budget and timeline of required solution

•   Assist in developing a strategy for delivering new technical solutions (in-house development/outsourcing)

•   Provide assistance in project-managing third-party design and development of technical solution, and ensure compliance with defined solutions development life cycle methodology

•   Assist in conducting user acceptance testing in liaison with business teams

•   Participate in periodic post-implementation reviews of implemented technical solutions to ensure effective functioning of the newly implemented systems/ solutions

•   Liaise with user departments to resolve issues arising from delivered solutions

•   Keep abreast with new end user technologies and apply knowledge to each subsidiary in the company.

•   Develop and maintain a well-kept library of all documentations and make resources available to users when required

•   Prepare and review technical manuals for end users from product manufacturers

•   Take custody of and ensure proper storage and safe keeping of all back-up documentations and CDs

Maintain accurate inventory (status, location, end-user, etc.) of all computers and

•   accessories and other IT assets deployed to end-users organisation wide

•   Develop and maintain the corporate intranet, ensuring constant up-to-date content and deployment of user friendly applications

•   Liaise with Corporate Communications, Marketing and other departments to obtain necessary information/ content for the corporate website and ensure constant update

•   Create and administer staff user e-mail accounts and manage the corporate e-mail system and internet access

•   Liaise with external vendors to manage the corporate website, where required

•   Monitor and maintain web servers to ensure 24/7 website availability

•   Proactively and efficiently execute work plans as approved by the Head, Information Technology.

•   Prepare agreed periodic activity and performance reports for the attention of the Head, Information Technology and other relevant parties

Perform other duties assigned by the Head, Information Technology.

•   Excellent knowledge and understanding of relevant IT facilities/ infrastructure management processes and procedures

•   Strong knowledge of office automation including the ability to install and troubleshoot PC systems.

•   Working knowledge of client server network protocols and internet/intranet applications.

•   Ability to install and configure software packages on various operating systems.

•   Sound knowledge of relevant database systems and applications

•   Very good working knowledge of MS-Windows, MS IIS web server

•   Proficiency in web development tools: JavaScript, HTML, Macromedia Dream Weaver, MS FrontPage, ASP, VB Script, etc

•   Very good knowledge of database management systems: MS Access, SQL, Oracle

•   Very good knowledge of TCP/IP protocol, Internet DNS, and Routing

•   Good understanding and working knowledge of service support policies, processes and procedures

•   Good knowledge of troubleshooting relevant enterprise applications

•   Good knowledge and experience in supporting Mac, MS Windows & MS Office Suite

•   Very good knowledge of relevant hardware (Compaq, HP, Dell, etc.) support and installation procedures

•   Excellent problem management, user requirement analysis and process/ diagnostic questioning techniques.

•   Good knowledge of IT asset management principles and procedures

•   Sound awareness/ understanding of trends and recent developments in the IT industry

•   First degree in a numerate discipline, preferably Computer Engineering

•   Relevant professional certification will be an advantage e.g. Oracle Certified Professional, Microsoft Database Administrator (MSDBA)

•   At least two (2) years experience in Information and Communication Technology (ICT), preferably an all rounded in web administration, hardware, and networking and software applications.

How to Apply:

interested candidate should apply online or forward resume to jobs@phillyandmools.com

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