Nigeria After Sales Service and Workshop Manager Job at Heads2You

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Job Title: After Sales Service and Workshop Manager (Hyundai : Commercial Vehicles)

Location: Lagos, Nigeria

Employer: Heads2You

Job description:

Urgent : National : After Sales Service & Workshop Manager (Hyundai : Commercial Vehicles) @Nigeria

•   Candidates with previous experience of Hyundai Commercial Vehicles, need only apply

•   Candidates having experience in Passenger Cars need not apply

Qualification & Experience:

•   Graduate / Diploma in Automobile / Mechanical Engineering with 12 + experience in the Commercial Vehicles ' Service & After Sales Field & Workshop management

•   Previous International experience of Commercial Vehicles' service management , on National Level { Hyundai Commercial Vehicles' experience is must }

Job Attributes:

•   Responsible for the service & spare parts operations of entire Service Network

•   Trouble shooting of Commercial Vehicles , using Advanced Diagnostic Tools ESI,TIS,GDS & Schematics.

•   Hands on Experience in Major Overhauling of Engine & Automatic Transmission System of Commercial Vehicles

•   Training of subordinate staff – Diagnostic, Chassis, EMS , Electrical & Auto Transmission Courses.

•   Leading Service Support activities encompassing Warranty Administration, liaison with customer & subordinate staff, workshop monitoring & resource management for achieving successful completion of assigned tasks.

•   Maintaining detailed job cards for enhancing satisfaction of customers.

•   Working towards constantly elevating standards of service & work culture to meet customer needs.

•   Preparing preventive maintenance checkpoints list & listing them in a proper sequence.

•   Conducting practical study for time required for service with skilled & semi skilled manpower, with the aim of calculating average time from the point of view of quality service.

•   Taking initiatives to improve the same to increase customer satisfaction & achieve zero repeat jobs.

•   Annual budget & profitability planning on national level , considering individual branch as independent profit centre.

•   Monitoring & ensuring planned growth & periodic review on revenue & expenses.

•   Co ordination with departments viz Spare Parts, Sales, HRA, Training, Accounts, Audit, Credit, Legal & IT to ensure the seamless operations across branches & resolutions of grievances.

Desired Skills and Experience:

Key Result Areas:

•   Creating & implementing the Service Strategy.

•   Establishing systems for Operational excellence.

•   Creating & executing the enablers to enhance the customer service experience

•   Establishing the service network to improve reach & nurture.

•   Monitoring the key accounts engagement level & Service log to ensure the repeat sales.

•   Spare parts management to ensure Service Delivery.

Highlights:

•   Handling Zonal Service Managers & monitoring the Service performance of each zone.

•   Achieved Promise Vs Delivery improvement

•   Instrumental in impacting customer service experience by creating & executing Service Processes & continuous review & monitoring.

•   Created & executed the Service Processes & Policies like Labor rates, Empowerment matrix, revised Warranty labor rates, revised Breakdown Policy, 24X7 Process in order to improve the Customer transactional experience.

•   Service Network expansion: Onsite support, Road side assistance

•   Focus on Activities to recover old Customers, Service Coverage & making referral base stronger.

•   IT developments for Warranty module & Customer Complaint Management.

•   Meeting the stakeholders to track the service experience, product performance feedback & Customer voice translating into valuable inputs

•   Exemplary workshops by enhancing capability & processes compliance.

•   Reward & Recognition, Skip level meeting & monthly sharing meeting to ensure the employee engagement.

•   Excellent Managerial Skills, Interpersonal Skills, Inter Department Relations & Client Service Skills.

All applications must be submitted online or sent to heads2you@vsnl.net.

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