Head of Retail Job at STRESERT Services Limited

[Jobrib]

Job Title: Head of Retail

JOB Code: H-Retail

Location: Lagos, Nigeria

Employer: STRESERT Services Limited

Mission/ Core purpose of the Job (Short description):

•   Provide leadership, direction and development to all aspects of the Client s Retail (the Client s shops and kiosks) function in the OPCO

•   Implement the Group sales and distribution framework, strategy, processes, policies and standards in the OPCO, adapting them to local priorities and circumstances, for the Client s Retail channel

•   Ensure the development and implementation of local the Client s Retail plans which are embedded in the OPCO s distribution and sales roadmap

•   Optimize the existing markets through effective the Client s Retail channel rollout, management, merchandising and distribution

•   Develop and manage the Client s Retail organization in the OPCO

•   Propose and agree with the OPCO Head of Distribution & Sales and Group commercial objectives to the OPCO Retail organization, forecast and monitor results

•   Conduct regular Continuous Improvement reviews with OPCO Retail team members

•   Manage the applicable OPCO governance and approval processes relevant to the Client s Retail channel

•   Ensure the OPCO Retail organization behaves with ethics and efficiency

•   Ensure the different OPCO distribution and sales regions/ logistics units operate under the strict guidelines set by the Group (strategy, policies and processes), for the Client s Retail channel

•   Establish and monitor service levels/ standards to ensure that OPCO operational KPIs meet Group standards, for the Client s Retail channel

•   Provide superior customer service in line with the Client s brand promise in all the Client s Retail POS

•   Manage local relationships (e.g. logistics partners)

•   Deliver the sales revenues (excluding interconnect), cost of sales and OPEX targets as per the approved OPCO budget, for the Client s Retail Channel.

Education and Experience:

•   University degree

•   Fluent in English (spoken and written)

•   10 years of experience in distribution and sales and/ or customer service to the consumer market with a minimum of 5 years in the telecom industry

•   Experience should include a few years of operational sales in a shop (not HQ function)

•   Experience in B2B sales is a plus

•   Experience in marketing is a plus

•   Strong retail and customer service background

•   Telecom background

•   Sub-Saharan African experience is a must

Remuneration: Salary is very competitive and above industry standards.

How to Apply:

Interested and qualified applicants should apply online or send their Cover Letter and CV to recruitment@stresertservices.com using Job Title as subject of mail.

Deadline: 15.11.2013

Only qualified candidates will be shortlisted and invited for an interview.

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