Author Topic: Technical Solutions Representative Job at HP Nigeria  (Read 265 times)

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Technical Solutions Representative Job at HP Nigeria
« on: Nov 20, 2013, 01:31 AM »
Job Title: Technical Solutions Representative

Reference: 1208347

Employer: Hewlett-Packard (HP)

Description:

•   Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

•   Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)

•   Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

•   Ability to provide direction and guidance to process improvements

•   Ability to articulate clearly, recommend and explain resolutions /clients.

•   Understand and utilize ITIL

•   Represent and lead an HP team in a face to face customer location visit, industry

•   Conference / trade show, vendor meeting, e.t.c.

•   Partners actively with the Sales Pursuit team

Role be based in Port Harcourt

Qualifications:

Education and Experience Required:

•   Technical Diploma or equivalent working experience

•   Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

•   Excellent verbal and written communication skills in language to be supported

•   Advanced troubleshooting skills in a technical environment

•   Excellent analytical and problem solving skills

•   Advanced Software and hardware knowledge of computing, storage and peripheral devices

•   Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support

•   Advanced proficiency with case management databases and tools

•   Superior customer service skills

•   Phone and remote support experience. E-support experience, knowledge and resolution ability

•   Ability to solve and document solutions for usage of other technicians and customers

•   Ability train peers on solutions

•   Ability to take full ownership for resolution with escalated customers

•   Ability to lead technical action plans

Role will be based in Port-Harcourt

Job: Services

Primary Location: Nigeria-Nigeria-Lagos

Schedule: Full-time

Job Type: Experienced

Shift: Day Job

Travel: No

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Technical Solutions Representative Job at HP Nigeria
« on: Nov 20, 2013, 01:31 AM »