Author Topic: Graduate Trainee / Customer Service Representative Job at Xenon Recruits  (Read 151 times)

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Job Title: Graduate Trainee (Customer Service Representative)

Location: Lagos, Nigeria

Recruiter: Xenon Recruits

Responsibilities:

•   Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

•   Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

•   Follow up to ensure that appropriate actions were taken on customers’ requests.

•   Refer unresolved customer grievances or special requests to designated departments for further investigation.

•   Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products

Qualifications and Requirements:

•   High achieving graduate from a reputable university

•   Minimum 2:2 in Social Sciences and Related/Business Degree

•   Related postgraduate degree (MBA, MSc )or professional certification may be of advantage

•   Not less than 1 year work experience (including NYSC)

•   Good communications skills

•   Ability to listen and active problem solving skills

•   Good interpersonal skills

•   Ability to handle pressure

Deadline: 9th December, 2013.

Only shortlisted candidates would be contacted via phone or email.

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