Author Topic: State Service Delivery and Quality Improvement Manager - Yobe, Nigeria Job at Pathfinder International  (Read 206 times)


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Job Title: State Service Delivery and Quality Improvement Manager

Employer: Pathfinder International

Job Ref: 14-61-PROP

Job Type: Full-time

Location: Katsina, Nigeria

Pathfinder Overview: Pathfinder International is a global leader in intercourseual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, ensure availability of safe abortion services and post-abortion care, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.

Project Overview: Pathfinder is seeking a State Service Delivery and Quality Improvement (QI) Manager candidate for the DFID – Nigerian Maternal, Newborn, and Child Health (MNCH2) Programme. The objective of the programme is to achieve effective and efficient delivery of essential health care for pregnant women, newborns and children, alongside routine immunization. The programme will strengthen health system coordination through improved health sector planning and financing, and will increase demand for and access to high quality health services. The programme will work with Federal, State and Local Governments to build capacity within the public health system to enable sustainability beyond the immediate lifetime of the programme.  Sustainable solutions should be sought for every output and outcome of this program intervention.

Position Purpose: The State Service Delivery and QI Manager provides technical leadership to Pathfinder’s Nigeria MNCH2 technical services team, improving scale-up/delivery of clinical activities and targeting the most at-risk populations. S/he works closely with NGOs and CBOs, government officials, and the community. S/he supervises technical services staff, and liaises with outreach programs teams to ensure linkages of clinical and community services. The State Service Delivery and QI Manager is responsible for developing a strategy for QI, for implementing the strategy, and for monitoring its effectiveness under the Nigeria MNCH2 programme. S/he leads QI efforts at the national level in developing and implementing plans for assessing quality of care and capacity building needs for the Pathfinder Nigeria MNCH2 team’s quality improvement activities.

Key Responsibilities:

•   Leads the development and implementation of strategies for improving the access of communities to clinical services and information.

•   Prepares work plans, training programs and budget and quarterly reports.

•   Provides technical guidance for planning, implementing, monitoring and evaluating program activities for the accomplishment of project objectives.

•   Assists the Director of Service Delivery overseeing the development, successful implementation, and monitoring of project’s QI strategies.

•   Assists in the development of the project’s QI annual work plan and budget.

•   Develops and maintains a cohesive and effective service delivery team.

•   Liaises with the outreach programs teams to ensure linkages of clinical and community services

•   Monitors progress to ensure that goals and objectives are achieved.

•   Initiates and nurtures partnerships with new and existing stakeholders/partners.

•   Manages close collaborative relationships with relevant government ministries, particularly at theState level.

•   Promotes collaboration with selected civil society and government counterparts.

•   Supports the establishment and expansion of innovative and effective interventions among most-at-risk groups and in high transmission areas.

•   Supports the preparation of quarterly and annual progress reports.

•   Other responsibilities as assigned by the Director of Service Delivery and the State Team Leader.

Basic Requirements:

•   Medical Degree (doctor or nursing) or Master’s degree in Public Health.

•   Minimum of 4 years of relevant professional experience in service delivery project implementation, and Monitoring and Evaluation.

•   At least 3 years of experience in designing QI plans and implementing process for health programs.

•   In depth knowledge of health program strategies and indicators.

•   Knowledge of Nigeria health system and indicators.

•   Team-focused with the ability to facilitate strong working relationships between partners, NGOs and CBOs, government officials, and the community.

•   Strong organizational and administrative skills.

•   Excellent verbal, written, and interpersonal communication skills, including report writing and workshop facilitation.

•   Fluency in English required.

•   Ability and willingness to travel In-county.

•   Familiarity with the political, social, economic and cultural context of working in Nigeria, particularly in Yobe.

Please Note: This is a five year position (with a possible extension of up to 12 months beyond the 5 year initial period) contingent upon project award and funding.

Pathfinder International is proud to be an Affirmative Action / Equal Opportunity Employer.

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