Author Topic: IT Support Officer Job at T.Fernandez Global Resources Ltd  (Read 178 times)

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Job Title: IT Support Officer

Location: Lagos, Nigeria

Recruiter: T.Fernandez Global Resources Ltd

Responsibilities:

•   Reports to the Head, Information Technology

•   Manage and maintain organization’s IT infrastructure, including hardware, software, operating systems, networks, applications etc.

•   Maintain and enhance the company’s web presence, ensuring that only up- to –date and accurate information are contained on the website.

•   Provide user support e.g. setting up new user accounts and user profiles and dealing with password changes, resolving day to day staff IT complaints and issues using standard troubleshooting techniques.

•   Liaise with external IT consultants in the roll- out of new applications as well as provision of second level of IT support for staffs..

•   Create and maintain company’s knowledge repository and database to guarantee effective methods of storing and managing information and corporate knowledge assets.

•   Provide support, including procedural documentation for computer system operation and development.

•   Install work stations and set up hardware. Maintain current accurate inventory of hardware, software and resources.

•   Assist the Knowledge Management Coordinator in spooling relevant website data on the organization’s website.

•   Monitor compliance with company’s policies and procedures covering network access, internet and email usage, IT Tools of Trade, etc.

Qualifications and Requirements:

•   Minimum of OND in any Computer Science, Information Technology or IT related certifications

•   Must be hard-working and resourceful

•   Candidates must be teachable and learnable

•   Candidates must be able to work in a team

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