Food Beverage Manager Job at Accor - Ibis

[Jobrib]

Job Title: Food Beverage Manager

Location: Ikeja – Lagos, Nigeria

Employer: Accor – Ibis

CONTRACT

Job Level: Manager

Status: Full Time

KEY TASKS:

DUTIES AND RESPONSIBILITIES:

CUSTOMER RELATIONS:

• Enhances guest satisfaction

• Handles guest comments and complaints, ensuring follow-up

• Develops close relationships with guests to encourage loyalty

• Ensures guests receive a warm and personalized welcome

PROFESSIONAL TECHNIQUES / PRODUCTION:

• Organizes and supervises the preparation of points of sale according to activity forecasts

• Ensures that reference standards are properly applied

• Checks that sales materials are well presented

• In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions

• Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef

TEAM MANAGEMENT:

• Manage and values the different food and beverage points of sale

• Make sure the information are given t0 the concerned services

• Develops team spirit and motivation by creating a good working atmosphere

• Takes part in or validates recruitments

• Organizes the welcome and integration of new employees

• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts

• Conducts annual performance appraisals and sets targets for the team

• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up

• Helps employees improve their skills and provides support for career development

• Applies labor legislation

Desired Skills and Experience:

SKILLS:

Level of Education: Bachelor / Licence

Areas of study: Hospitality Management

Professional experiences: 2 years

ESSENTIAL REQUIREMENTS:

OBJECTIVES OF THIS POSITION:

• To ensure that high standard of services are provided to guests and the attainment of the department's qualitative and quantitative targets

• To convey the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field

• To manage and motivate the teams in order to improve sales and the quality of F&B services

• To improve the department's results by increasing sales and the productivity of F&B points of sale

SKILLS / QUALIFICATIONS REQUIRED:

• HND/ BSc in Hotel Management

• Diploma or/and Certificate in Food and Beverage category in the related field

• Minimum of 2-3 years working experience as a Food and Beverage Manager

• Proficiency in communication and math skills

• Ability to work in a team and supervise the subordinates

• Quick decision making skills

• Guest oriented, outgoing and service minded

• Proficiency in the use of micros and other application programs

OPTIONAL REQUIREMENTS:

MANAGEMENT AND ADMINISTRATION:

• Ensures that management results are in line with the hotel's targets

• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines

• Adapts department organization as required and manages headcount for optimum "prime cost"

• Draws up, implements and ensures that internal checks are properly carried out

• Ensures that the equipment and cultural assets of the department remain in good condition and working order

• Checks inventories that have been carried out

HYGIENE / PERSONAL SAFETY / ENVIRONMENT:

• Is responsible for keeping the equipment and furniture in good condition

• Ensures machinery works reliably and follows up any technical work

• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected

• Sets up an action plan based on the hygiene analysis results and tracks implementation

• Applies and ensures application of the hotel's security regulations (in case of fire etc.)

• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

• Is responsible for the security of people and property in the area under his/her remit

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