Author Topic: Customer Care Executive Job at STRESERT Services Limited  (Read 230 times)

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Job Title: Customer Care Executive (Female)

Location: Lagos, Nigeria

Employer: STRESERT Services Limited

Salary: N35, 000 / month

Summary of Responsibilities: The customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

Key Responsibilities:

•   Act as the first point of contact on behalf of the organization

•   Opens customer accounts by recording account information; Maintains customer records by constant update account information.

•   Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•   Make and receive calls on behalf of the organization

•   Attend to customers enquiries/queries on company’s product

•   Carry out telemarketing sales for the organization

•   In charge of the companies social media (facebook, twitter account etc)

•   Attracts potential customers by answering product and service questions; suggesting information about other products and services.

•   Any other job assigned of related task.

Education: OND holder.

Skills:

•   Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.

•   Candidate must live within Surulere, yaba and its environs;

How to Apply:

Interested and qualified applicants should apply online or send their Cover Letter and CV to recruitment@stresertservices.com using Job Title as subject of mail.

Deadline: 18th December, 2013

Only qualified candidates will be shortlisted and invited for an interview.

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