Subject Matter Expert Job at MicroAccess Limited

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Job Title: Subject Matter Expert (Cisco/HP/Microsoft/Oracle/EMC/VMware)  

Location: Abuja, Nigeria

Employer: MicroAccess Limited

Summary of Job Role:

We are looking for very strong technical experts in Security, Storage, Network & infrastructure, Voice, Collaboration and Data Center using any of the above OEM solutions. Candidate must be very knowledgeable with at least 2 of these OEM solutions.

In this role, SME will be actively involved as a technical lead in Pre-sales activities. They would also be involved in knowledge transfer, product development and innovation.  SME will also provide OEM Strategy and own organisational relationship with chosen OEM partner and be competitive in ensuring revenue is generated from their area of expertise.

Job Details:

Solutions Design/Implementation and Support;

•   Using extensive knowledge and skills, lead the design, implementation and support of solutions to clients

•   Analyse customer pain points and translate these into specific products and service proposals

•   Transcribe the clients' approved technical design to a functional infrastructure utilizing proven methodologies and industry best practices.

•   Validate technical solution architecture and provide implementation time estimates and cost estimates versus performance trade-offs

•    Supervise the configuration, installation and deployment of solutions to ensure SLAs are complied with and that delivery is expertly and efficiently done.

•   Serve as a top level technical or functional expert supporting one or more clients and develop standard operating procedures for support

•   Manage or oversee high-level technical customer escalations from the support engineers

•   Serve as an internal  advisor and subject matter expert to the organization and on various projects

•   Acting as SME, provide fit for purpose technical designs to support various RFPs

Presales Support;

•   Developing prototypes, supporting proof of concept efforts

•   Evaluating customer readiness by developing and implementing checklists to determine client readiness

•   Conducting product training

•   Identifying and resolving application or environmental issues.

•   Make customer sales calls with sales managers to translate customer technical requirements to solutions that can be provided using any of our partner solutions

•   Responsible for the technical close of an opportunity throughout the sales cycle and will engage other subject matter experts where required.

•   Conduct technical white board sessions to evaluate and make recommendations to translate a customer's technical requirements to a solution

Knowledge Transfer;

•   Provide clients with the resources and information they need to keep their infrastructures running optimally, as designed.

•   Work closely with the client's IT staff to ensure a thorough knowledge transfer so that they are able to operate independently after project completion and delivery.

•   Review and advise on capacity management policies for the organisation and its clients

Desired Skills and Experience:

•   First degree

•   Minimum 5years architecting or deploying OEM solutions (Security, Storage, Network & infrastructure, Voice, Collaboration and data center etc.)

•    Relevant Certifications from Cisco, HP, Oracle, Microsoft, such as CCIE, CCVP, ITIL etc.

•   Be able to demonstrate excellent commercial skills especially in technology

•   Demonstrable skills in designing, implementing, selling and supporting OEM Solutions

•   Very good written and verbal communication

•   Ability to see opportunities to innovate and solve business solutions using technology

How to Apply:

Interested and qualified applicants should apply online or send their Cover Letter and CV to jobs@microaccess.com.

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