Customer Service Manager - Nigeria Job at a Financial Institution

[Jobrib]

Job Title: Customer Service Manager

Job opening ID: 66    

Location: Lagos, Nigeria

Type: Full time

Employer: Financial Institution

Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World

Roles and responsibilities:

The following are the roles and responsibilities for this role:

• Deliver efficient and effective customer service at our Branches through the use of approved policy and procedure agreed service and product SLA.

• Strict adherence to defined regulatory framework

• Ensuring profitable business with minimum risk at the Branches.

Skill set:

• A minimum of HND or BSC in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.

• Reporting to Chief Operating Officer (COO) / Area Operations Manager.

• Minimum of 4yrs experience as a customer service manager in a financial institution.

• 2 years in supervisory position.

• In-depth knowledge of customer service principles and practices.

• Proficiency in CRM systems

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