Author Topic: Service Availability Manager Job at International Business Machines  (Read 240 times)


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Job Title: Service Availability Manager  

Employer: International Business Machines (IBM)

Job ID: ITD-0614502

Job type: Full-time Complementary

Work country: Multiple (AT, BE, CY, CZ, DK, EG, FI, FR, DE, GR, HU, IE, IT, LU, NL, PL, PT, RU, ZA, ES, SE, CH, TR, AE, GB, TN, GH, QA, IL, NO, RO, ZM, SK, PK, BG, EE, UZ, SA, DZ, AD, AO, BW, BF, TD, CD, CG, CI, HR, ET, GA, KE, LV, LS, LT, MK, MG, MW, MU, MA, MZ, NA, NE, NG, SN, SC, SL, SI, SZ, TZ, UG, UA, RS, GF, GP, MQ, NC, PF, RE, IO)   

Position type: Professional

Work city: Any

Travel: 10% travel annually:

Job area: IT & Telecommunications (non consulting)

Business group: Integrated Technology Delivery

Job category: Enterprise Operations

Business unit: ServiceMgmt

Job role: CRM Delivery Cust Svc Mgr

Job role skillset: General

Commissionable/Sales-Incentive jobs only: No      

Job description:

•   The SAM is responsible for communication across matrixed teams, as well as the Account Team and Client. They will also leverage data insights from trending of outages, ticket data, and other analytics to proactively prevent outages and improve availability.

•   The individual assigned to this job role should provide advice in their technical or process area of specialization, be able to independently generate solutions based on analytical skills and business knowledge. Perfect Candidate should be able to provide advice to team members within their area of specialization. The application of leadership skills is a must and the person must demonstrate discretion and independent judgment in matters of significance to IBM.

•   The ideal candidate will have the ability to prioritize his/her workload, be adaptable and remain calm and think clearly during a crisis. He/she must react and respond with a sense of urgency.


• At least 1 year experience in working knowledge of Standard Recovery Management Process

• At least 3 years experience in analytical thinking & negotiation skills

• At least 3 years experience in Delivery with a technical background in systems/servers, and high level knowledge to understand the terminology

• At least 3 years experience in effective written/oral communications & directing recovery efforts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, intercourseual orientation, national origin, genetics, disability, age, or veteran status.


•   Bachelor’s Degree

•   English: Fluent

Preferred: Master’s Degree in Information Technology

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