Author Topic: Sales Projects Manager, Systems and Processes - Lagos Job at Etisalat Nigeria  (Read 255 times)


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Job Title: Manager, Sales Projects, Systems and Processes

Location: Lagos, Nigeria

Employer: Etisalat Nigeria

Job Summary: Manage and coordinate the technical support services rendered to the sales channels.

Principal Functions:

•   Manage all activities relating to complaints management, service order management, after sales service, and sales and training technical support provided by the Systems and Processes team.

•   Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices and other sales channels.

•   Ensure that all sales channels have all IT applications and systems required to fulfill the sales goals and provide technical support for these applications.

•   Liaise with Engineering, IT, Sales, Marketing and Customer Care teams, to ensure delivery of seamless sales operations support to the sales channels.

•   Participate in sales vendor selection process.

•   Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.

•   Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.

•   Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.

•   Monitor and control the budgetary needs of the unit/function.

•   Review performance/activity reports including sales performance reports from subordinates.

•   Perform any other duties as assigned by the Head, Sales Projects, Systems & Processes

Educational Requirements:

•   First degree or equivalent in a relevant discipline.

•   Postgraduate/professional qualification in a related field will be an added advantage.

Experience,Skills & Competencies: 6-8 years work experience, with at least three (3) years in a supervisory role.

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