Branch Operations Officer, Lagos Cluster 1 - Nigeria Job at Standard Chartered Bank Plc

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Job Title: Branch Operations Officer, Lagos Cluster 1      

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 418121        

Job Function: Consumer Banking

Location: Lagos, Nigeria  

Full/Part Time: Full time

Job Description: Managing account operations to achieve the optimal account management service delivery in line with best practice.

Key Roles & Responsibilities:

• Facilitate the account opening process (for rm sourced and in-branch accounts)

• Prepare weekly reports on service issues & in branch accounts opened

• Ensure task as branch's requester of customers' items is executed efficiently.

• Complaints handling and resolution

Qualifications & Skills:

• B.Sc from any recognised University

• A good knowledge of the bank's products, services and policies.

• Good service skills/etiquette/personal presentation

• Good knowledge of bank cash related policies

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption.

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