Author Topic: Head E-Business - Nigeria Job at Stanbic IBTC Bank Plc  (Read 193 times)

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Job Title: Head E-Business  

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Job ID: 12554    

Location: Lagos, Nigeria

Division: Business Banking  

Position Category: Distribution and Channels  

Employment Type: Full Time – Permanent

Position Description:

•  Prioritises channel characteristics by how well they help SIBTC meet channel objectives and desired customer experience.

•  Develops channel strategy in order to increase the Bank’s market share.

•  Develops strategies that utilises self-service banking technology/products/services to expand SIBTC’s geographic reach and customer base

•  Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking

•  Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers

BUSINESS ACUMEN:

•  Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.

•  Is responsible for the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success.

•  Oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-business transactions.

E-BUSINESS SALES SUPPORT:

•  Prioritizes work to make self available to assist sales team

•  Demonstrates deep knowledge of product features and services and usability

•  Provides input into product development from experience and information gathered from sales support engagements

•  Ensures operational ramifications are considered in new product launches or in alterations of existing products

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