High Value Small Business Relationship Manager, PH - Nigeria Job at Standard Chartered Bank Plc

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Job Title: High Value Small Business Relationship Manager, PH

Job ID: 422550

Location: Port Harcourt, Nigeria

Job Function: Consumer Banking

Full/Part Time: Full time

Employer: Standard Chartered Bank Plc (SCB)

Job Description: Acquisition and managing of HVSB customer relationships through pro-active and consultative approach and detailed understanding of existing customers' businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.

Key Roles & Responsibilities:  – Acquisition of profitable new customers for HVSB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).  – Achieve budgeted growth in HVSB Banking within agreed and approved business risk parameters.  – Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.  – Creatively tailor products to meet individual and customer needs.  – Analyses and reviews quality of potentials and existing business to ensure maximum profitability.  – Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.  – Maintain accurate and up-to-date records of all actual and attempted customer interactions.  – Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.

Qualifications & Skills:

• Minimum of a 2nd Class degree in a relevant course.

• 5-7 years sales experience in a similar role

• Strong sales and relationship management skills

• Good Communication and Interpersonal skills.

• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

• Customer Relationship Management (Expert)

• Market / Competitor Knowledge (Advanced)

• Product knowledge (Advanced)

• Needs profiling & analysis (Advanced)

• Negotiation & Objection Handling (Advanced)

• Needs Based / Consultative Sales Skills (Advanced)

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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