Director Support APJ for Hybris Job at SAP Nigeria

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Job Title: Director Support APJ for Hybris (M/F)

Employer: SAP Nigeria

LOCATION: All Locations, Global

WORK AREA: Customer Service and Support

EXPECTED TRAVEL: 0% – 70%

CAREER STATUS: Professional

EMPLOYMENT TYPE: Regular Full Time

REFERENCE CODE: 1G-58538750-EN-14-002

PURPOSE AND OBJECTIVES:

•   Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device.

•   Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference.

•   We value people that do what it takes to deliver superior results to our customers.

•   We embrace innovative technology and new ideas.

•   At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

EXPECTATIONS AND TASKS:

•   Flawless delivery of high-quality technical support for the hybris product in the entire APJ region

•   KPIs-based management and development of distributed, international teams

•   Strong collaboration with regional Customer Management

•   Strong collaboration with other support leaders

•   High-level de-escalation

•   Talent acquisition & development

•   Regional strategy & service optimization

•   Budgeting

•   Interfacing between SAP and hybris Support organizations

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

•   Excellent spoken and written English

•   Chinese native speaker

•   Strong focus on customer success

•   Excellent leadership and team-work skills

WORK EXPERIENCE:

•   Background in Software Engineering

•   7+ years in a technical support, consulting or development role

•   5+ years in a support leadership role

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