Customer Experience Manager Job at Taafoo Limited

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Job Title: Customer Experience Manager

Location: Lagos, Nigeria

Employer: Taafoo Limited

Job Description: Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn't afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.

Responsibilities:

•   Identify key customer insights and opportunities for growing engagement and revenue

•   Create and develop member programs to deepen engagement across multiple customer segments and life stages

•   Understand technology requirements and prioritize projects on an ROI-basis for product roadmap

•   Driving projects to completion on or prior to scheduled due date

•   Establish monthly, quarterly, and annual marketing plans

•   Develop metrics, create dashboards, and report on results

•   Guide creative development of marketing collateral

•   Fashionable & Trendy

Qualifications/Skills:

•   3 plus years relevant customer service experience

•   Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure

•   Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)

•   Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills

•   Outstanding verbal and written communication skills

•   Keen attention to detail and ability to dive deep matched with the ability to think big

•   Demonstrated success at a top direct marketing brand

•   SQL Server/MySQL experience preferred

•   Flexible and resourceful, easily adaptable to changes in environment and prioritization

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