Analyst, Control Room Job at Etisalat Nigeria

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Job Title: Analyst, Control Room

Location: Lagos, Nigeria

Employer: Etisalat Nigeria

Job Summary: To provide a professional, accurate, effective monitoring of CCTV and other security electronic service and to pro-actively stop theft or vandalization of Etisalat assets in the area of scheme coverage.

Principal Functions:

•   Operate and monitor the deployed CCTV surveillance system, Building Management System (BMS), Access Control, Fire and Intruder alarm systems and initiate appropriate action when necessary.

•   Maintain a diary/record of all occurrences/incidents with sufficient details to enable appropriate action to be taken.

•   Observe, monitor, investigate as necessary, and report any irregular or suspicious occurrence and to respond to any incident requiring intervention or Emergency Services if required in accordance with Company procedures.

•   To maintain a desk log of actions and incidents including the recording of all incoming telephone calls that require action or attention by others, and making occurrence reports as required.

•   Escalate all maintenance issues to appropriate department/unit.

•   Generate report of activities of the control room operations.

•   Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.

•   Undertake staff training as required and receive guidance and instruction from the supervisor when necessary.

•   To undertake any other duties or perform any other such tasks or duties which the person is reasonably expected to or instructed to undertake.

•   To ensure the security of the control room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the control room

•   To maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written, verbal or by any other means.

•   Maintain regular telephone contact with all critical sites/facilities and render a daily situation report

•   Respond to distress/emergency calls and escalate where necessary

Educational Requirements: Good first degree – BSc. Or HND Degree or its equivalent

Experience,Skills & Competencies:

•   At least 2 years work experience as a Security operative

•   Must be familiar with the operation of CCTV and other security equipment systems.

•   Preferably, should have an understanding of the law related to the use of video evidence and have the skills to apply that understanding to the management of tapes.

•   Preferably, should have some knowledge of security work and police procedures for liaison with security operations.

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