Customer Relationship Officer - Wuse Job at Standard Chartered Bank Plc

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Job Title: Customer Relationship Officer, Wuse

Job ID: 424313

Location: Abuja, Nigeria  

Job Function: Consumer Banking

Full/Part Time: Full time

Employer: Standard Chartered Bank Plc (SCB)

Job Description:

The role holder is required to have the following skill:

•   Customer Relationship Management (Advanced)

•   Data Conversion & Reporting (Core)

•   Credit Risk Analysis (Core)

•   Legal & Regulatory Knowledge (Core)

•   Market / Competitor Knowledge (Core)

•   Product knowledge (Core)

•   Risk Management (Core)

•   Needs profiling & analysis (Core)

•   Negotiation & Objection Handling (Core)

•   Needs Based / Consultative Sales Skills (Core)

Key Roles & Responsibilities:

Qualifications & Skills:

•   Minimum of a 2nd Class degree in a relevant course.

•   5-7 years sales experience in a similar role

•   Strong sales and relationship management skills

•   Good Communication and Interpersonal skills.

•   Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

•   Customer Relationship Management (Expert)

•   Market / Competitor Knowledge (Advanced)

•   Product knowledge (Advanced)

•   Needs profiling & analysis (Advanced)

•   Negotiation & Objection Handling (Advanced)

•   Needs Based / Consultative Sales Skills (Advanced)

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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