Author Topic: SLA Management Specialist Job at HUAWEI Nigeria  (Read 211 times)

Jobrib

  • Freelancer
  • *****
  • Posts: 32405
  • Rating: +0/-0
SLA Management Specialist Job at HUAWEI Nigeria
« on: Apr 01, 2014, 01:31 AM »
Job Title: SLA Management Specialist

Reference: OP05

Location: Nigeria

Employer: Huawei Technologies Co., Ltd. (HUAWEI Nigeria)

Requirements:

•   A graduate with 4-5 years of experience preferably in Telecom industry

•   Educational Qualifications: First degreeirom a recognized University, IT Certifications (JAVA, CISCO etc)

•   Negotiating Service Level Requirement and Service Level Agreements with

•   Customers and ensuring Service Level Targets! Service Level Objectives within the SLA is met.

•   Ensuring that all templates for the Service Level Management process are up to date.

•   Ensuring all backend agreements for SLA’s are established, including Operational

•   Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.

•   Measuring and Service Level Reporting for IT Services, Creating Service Level

•   Reports for IT Services.

•   Establishing and setting requirements for tools to underpin the process, such as SLA and Service Catalogue I Service Portfolio tools

Apply to this job

The InfoStride Forum

SLA Management Specialist Job at HUAWEI Nigeria
« on: Apr 01, 2014, 01:31 AM »