Author Topic: Mobile and Internet Banking Support Officer Job at Stanbic IBTC Bank Plc  (Read 134 times)

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Job Title: Mobile and Internet Banking Support Officer

Job ID: 12604

Location:Lagos, Nigeria

Division: Group IT

Position Category: Group IT  Architecture

Employment Type: Full Time – Permanent

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Position Description:

It is a service enabling application support office with an overall responsibility of:

• Managing Mobile Money and Internet Banking Platforms for optimum performance

• Provide 2nd level support for bank branches on Internet and Mobile Banking applications

• Proactive designing of solutions to enhance the delivery of services on the two channels

• Generation of useful reports from the platform for reporting and troubleshooting.

• Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.

• Working smoothly with other unit members to resolve issues.

• Ensuring that budgets are adhered to and SLAs and OLAs are met;

• Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.

• Liaising extensively with external or internal clients on usage and configurations of functionalities,

• Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level

• Identifying options for potential solutions and assessing them for both technical and business suitability;

• Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.

• Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction;

Required Skills and Qualifications:

•   Experience  2-4 yrs

•   Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets

•   Programing Skills: Experience in any of C#, J2EE, J2ME, SOAP, XML Manipulations

•   Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle with excellent skill in Query Development

•   O/S: Windows, a very good knowledge of Unix/Linux is essential.

•   App Development: Skills in SOA Architecture, Network Troubleshooting, and Software Testing will be an added advantage.

•   Others: Traceable experience in Project Management is required.

•   Relevant Certifications: ITIL, CCNA, MCSA

•   Soft Skills: Good communication Skills, good email and phone ethics

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