Author Topic: Experience Centre Manager - Lagos Job at Etisalat Nigeria  (Read 159 times)


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Job Title: Experience Centre Manager

Location: Lagos, Nigeria

Employer: Etisalat Nigeria

Job Summary: Ensure the effective and efficient operations of assigned Etisalat experience centre.

Principal Functions:

•   Manage selling and customer service activities in assigned experienced centre and train sales officers on service delivery procedures, to optimise and exceed exceptional service level delivery, and customer satisfaction.

•   Analyze sales performance, interpreting trends, and forecasting future sales volumes to maximise profits and for forward planning.

•   Initiate and manage relationships with internal and external customers.

•   Ensure resolution of customer queries/complaints and comments received at the experience centres and implement measures aimed at guaranteeing optimal customer satisfaction.

•   Manage stock levels and make key decisions about stock control by liaising with the distribution function to ensure maintenance of optimal stock levels in assigned experience centre.

•   Oversee administrative duties in the experience centre, and escalate issues to relevant units/departments where necessary.

•   Facilitate the provision of after sales support to customers.

•   Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

•   Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock loss.

•   Ensure proper maintenance of all equipment and fixtures in assigned experience centre.

•   Responsible for stock inventory and cash management

•   Account reconciliation, database build up/data collection.

•   Responsible for setting objectives for Retail Advisors and providing feedback, administering regular performance reviews.

•   Build sales by identifying and following through on sales opportunities

•   Ensure compliance with all health, safety/security, legal and emergency policies and procedures. Liaise with relevant personnel in facilitating trainings for sales officers in these areas as required.

•   Attend teamisional/departmental meetings as required.

•   Provide guidance and manage the performance of subordinates.

•   Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Regional Retail Sales.

•   Perform any other duties as assigned by the Manager, Regional Retail Sales.

Educational Requirements: First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies: Minimum of three (3) to five (5) years relevant work experience.

NOTE: Applicants are to apply for ONLY one state. Applicants who apply for more than one state SHALL be disqualified.

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